The following FAQs address common concerns our clients have before purchasing a swimsuit.
If you have any other questions, please simply send them to service@emoswimwear.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre-Sale Questions

We suggest you follow the size chart of each item before placing your order, and measure your hip, bust, and waist, then choose the correct size.

Yes, our size chart is standard and you can measure your size according to the size guide and choose the correct size.

Not all items are machine washable, and we recommend that you wash them by hand.

Yes, but due to limitations in photography and the inevitable differences in monitor settings, there is a slight color variation; the colors shown in the photograph may not correspond 100%, and we suggest that you try on clothes in bright light.

When you place an order with Emoswimsuits we will have to process the order first. Processing usually takes 1-3 business days for your order (while some items may need 6-10 business days). We will send you an email if the processing time takes longer than expected. Processing time is displayed on the product detail page and the shipping time doesn't include the processing time.

We offer free shipping. For orders over US$89.00, you can enjoy free Standard Shipping.

Sorry we don't have overnight shipping.

Thanks for your patience. As this is an international shipment, tracking information may take some time to update while in transit or undergoing customs clearance. It also takes time to receive updated information from the shipping company. We will do our best to provide you with those updates.

After shipping the order, we will email you the tracking number and link. You can also log in to your user account to track the order.

After we ship your order, we will email you the tracking number and link. Sometimes the email may go to your junk folder. Please check there. If you still have not received it, you can contact our customer service. Tip: we will send the email to the address you provided in the shipping details.

Unable to find satisfactory answers? Contact Us